Hello, dear friends! I’m Avishek Giri, and I’m thrilled to welcome you all to this blog. If you’re looking for an entry into the analytics and operations domain, the Genpact Off Campus Recruitment 2025 might be the right opportunity for you. Genpact, a global professional services company, has started hiring for the Real-Time Analyst / Business Analyst / Senior Associate roles across India, primarily in Bangalore.
This role is perfect for candidates who enjoy working with data, real-time decision-making, and analytics. You’ll get the chance to monitor live performance, coordinate with global teams, and directly influence daily operations at a large scale.
Genpact Off Campus Hiring 2025 – Role Details
| Category | Details |
|---|---|
| Company Name | Genpact |
| Job Role | Real-Time Analyst / Business Analyst |
| Job Type | Full-Time |
| Education Required | Bachelor’s Degree (Any Stream) |
| Experience | Freshers + Experienced |
| Location | Bangalore, India |
| Skills Needed | Excel, Verint, Amazon Connect, WFM |
| Salary Range | ₹3 to ₹4 LPA (Approx) |
What is This Job All About?
If selected, you’ll work as part of a Real-Time Monitoring team, supporting operations for a U.S.-based call center. The job requires you to track data in real-time, make smart decisions quickly, and help maintain smooth workflow across the team.
This role is best suited for someone who is observant, quick to act, and comfortable with analytics.
Key Job Responsibilities
In your daily role as a Real-Time Analyst or Business Analyst at Genpact, you’ll be handling responsibilities such as:
Real-Time Monitoring
You will monitor live metrics like call volume, service level, agent activity, and system performance using tools like Amazon Connect and Verint.
Managing Staffing
If the number of available agents doesn’t match the target, you will adjust schedules or prompt escalations to ensure things stay on track.
Alert Handling
When service levels drop or there’s a system issue, you’ll create alerts and coordinate with the right people to resolve problems fast.
Operations Optimization
You’ll constantly look at data trends and help improve how calls and teams are managed to increase efficiency.
Agent Schedule Tracking
Part of your job is to keep an eye on whether agents follow their assigned shifts and break timings.
Coordination with Teams
You’ll be in touch with U.S.-based leaders and operational teams to discuss live issues or changes that need to be made.
Forecasting Support
By analyzing historical call data, you’ll help predict surges or quiet times and prepare schedules in advance.
Reporting
Every day or week, you’ll be preparing real-time dashboards and reports for senior leaders to review.
Skills and Qualifications Required
To succeed in this role, you’ll need a mix of technical and operational skills:
Basic Qualifications
- Any bachelor’s degree (preferably in business, analytics, or related fields)
- Knowledge of Amazon Connect, Verint, or similar platforms
- Strong Excel abilities (pivot tables, data filters, charts)
Preferred Skills
- Analytical mindset with strong attention to detail
- Good written and verbal communication
- Ability to manage multiple tasks at once
- Decision-making ability during fast-paced situations
This role is open to both freshers and experienced candidates, so don’t hesitate even if you’re just starting out.
Why You Should Join Genpact
Genpact is one of the most respected names in business transformation, analytics, and AI-driven solutions. If you join Genpact, here’s what you get:
Learn and Grow
Genpact offers amazing learning opportunities, certifications, global exposure, and mentorship programs.
Real-Time Impact
The work you do directly impacts client operations worldwide—especially enterprise-level call centers.
Work with Advanced Technology
You’ll be using AI-powered tools, automation platforms, and high-end workforce management systems every day.
Global Exposure
You’ll coordinate with colleagues from different countries and learn how global operations work.
People-First Culture
Genpact is known for its inclusive, supportive, and growth-focused work culture.
Salary and Perks
Although the official job post didn’t disclose specific salary details, industry averages suggest a package of around ₹3 to ₹4 lakhs per annum for this role. Additional benefits like health insurance, learning support, and performance bonuses are often included in Genpact’s compensation package.
Hiring Location
This role is based in Bangalore, one of India’s most happening IT hubs. Candidates from anywhere in India can apply, but must be willing to relocate if required.
How to Apply
Follow these simple steps to apply for Genpact Off Campus Drive 2025:
- Visit the official Genpact Careers page.
- Search for the job title – “Real-Time Analyst” under the Business Analyst category.
- Create an account or log in if you already have one.
- Fill in the application form carefully.
- Upload your latest resume.
- Submit your application and wait for their HR team to reach out.
About Genpact
Genpact is a NYSE-listed, global professional services company, with over 140,000 employees worldwide. They specialize in digital transformation, analytics, AI-based operations, and business process management. The company works across industries like banking, telecom, healthcare, retail, and more.
Their vision is anchored in transforming businesses using data, AI, and smart processes. This makes Genpact a dream destination for candidates who want to grow in the operations and analytics domain.
Conclusion
If you are serious about building a career in business analytics or operational excellence, then the Genpact Off Campus Drive 2025 is a perfect chance to start. Whether you’re a fresher looking for your first role or an experienced professional ready for a change, this Real-Time Analyst hiring offers real growth, global exposure, and career stability.
Don’t miss the opportunity apply as soon as possible and start your career journey with Genpact!
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