Hello, dear friends! Iβm Avishek Giri, and Iβm thrilled to welcome you all to this blog . If youβre a fresh graduate looking to start your corporate journey, Wipro has opened one of the best entry-level roles for 2025. The company is currently hiring Production Agents for its Hyderabad office under the Wipro Off Campus Recruitment 2025. This role is a perfect match for candidates who want to learn customer handling, communication, and service management in a global IT environment.
Wipro is known for building careers, not just filling positions. This off campus opportunity gives freshers a chance to become part of an organization trusted worldwide for its IT services and customer-centric business approach.
Letβs dive deeper into what this role offers and how you can be a part of it.
An Overview of Wipro Recruitment 2025 for Production Agents
Wipro has launched its newest recruitment drive focusing on hiring full-time Production Agents. These positions are primarily customer support and service-related roles, where youβll be interacting directly with clients, helping them solve their problems, and ensuring they get a smooth service experience.
This job is great for freshers who have the passion to work with people and enjoy using problem-solving skills. Whether you’re from a technical or non-technical background, as long as you have the right attitude and communication skills, this role is ideal for you.
Here are the basic job details for easy reference:
| Category | Details |
|---|---|
| Company Name | Wipro Limited |
| Job Role | Production Agent |
| Qualification Required | Any Graduate |
| Experience | Freshers Eligible |
| Location | Hyderabad |
| Work Mode | Full Time, In-Office |
| Working Days | Monday to Friday |
| Salary | Not Disclosed |
| Start Date | Immediate Joining |
What is the Role of a Production Agent in Wipro?
As a Production Agent, you will act as a bridge between the company and its customers. Your main responsibility will be to handle queries, support clients, and make sure that their issues are resolved professionally and on time.
This role is a mix of communication, documentation, troubleshooting, and process management. It gives you valuable insights into customer expectations, the importance of clarity in service delivery, and how to maintain quality in support operations.
Responsibilities You Will Handle
Even though youβll start as a fresher, the tasks assigned to you will play a crucial role in how customers perceive the company. Hereβs what youβll be doing on a day-to-day basis:
- Handling customer calls, emails, and service queries in a polite and clear way
- Entering customer information and call details into internal systems
- Tracking and recording issues, troubleshooting steps, and solutions
- Following standard procedures while resolving customer complaints
- Accessing FAQs and knowledge base articles to help customers
- Working with team leaders to handle escalations properly
- Reporting recurring issues and helping build long-term solutions
- Updating help documentation and support material when required
- Staying active and available in systems like RAVE for call tracking
- Understanding product/service updates to support customers better
- Ensuring clear communication of process changes or new features to customers
- Logging detailed follow-up entries until issues are fully resolved
These duties may sound challenging, but Wipro provides structured training to help new employees settle in and learn the ropes comfortably.
Skills Required to Apply
Wipro is not expecting freshers to know everythingβbut they do want candidates who show potential, curiosity, and a willingness to learn. You need these skills to succeed in this role:
- Good communication skills (English speaking and writing)
- Confidence in talking to customers on calls
- Basic computer and troubleshooting abilities
- Accuracy in data entry and documentation
- A positive, problem-solving attitude
- Ability to work on deadlines and service quality goals
- Motivation to learn about product features and customer needs
- Flexibility to work in fast-paced service environments
This role is ideal for freshers who want to move beyond theoretical knowledge and gain experience in real-world communication, service logic, and corporate behavior.
Why You Should Consider Joining Wipro as a Production Agent
Wipro is not just another IT company it is a place where talent is recognized, nurtured, and grown at every level. Hereβs why this opportunity stands out for young job seekers:
1. Work with a Global Brand
Wipro is a respected organization that works with clients globally. Getting a job here boosts your career profile from day one.
2. Learn While You Work
Wipro encourages constant learning through in-house training, hands-on projects, and upskilling modules.
3. Structured Work Culture
The companyβs work environment is ethical, organized, and designed to support employee success.
4. Professional Growth
Based on performance, you can get promoted to roles like senior agent, team lead, or even shift supervisor over time.
5. Monday to Friday Schedule
The role has 5 working days a week, which allows you to maintain a work-life balance.
Salary and Benefits
Wipro has not declared the salary for this role publically, but similar entry-level customer support roles in the company usually offer competitive pay, perks, and performance-based benefits.
Some advantages include:
- Fixed salary with assured timely payments
- Health coverage and employee assistance programs
- Training resources for professional growth
- Stable and secure career platform
- Opportunity to grow within the organization
Even if the starting salary is basic, the long-term career benefits at Wipro make it a worthwhile investment for freshers.
Hiring Location: Hyderabad Office
All shortlisted candidates will work from Wiproβs Hyderabad office, which is known for its modern infrastructure and collaborative offices. Since the role is full-time and in-office, you must be willing to relocate or already be in Hyderabad.
The five-day work schedule helps maintain balance and consistency for freshers entering the corporate world.
How to Apply for Wipro Recruitment 2025
Follow these steps to apply for the Wipro Production Agent role:
- Visit the official careers page of Wipro Limited
- Search for βProduction Agentβ under current openings
- Check job requirements carefully
- Click on Apply Now, fill out your details, and upload your resume
- Submit your application and wait for a response from Wiproβs HR team
Tip: Ensure your resume highlights your communication skills, education, and any customer service experience (if available). A brief cover letter can also make your application stand out.
About Wipro: A Trusted Name in IT and Business Solutions
With over seven decades in the IT industry, Wipro Limited has grown into one of the most respected and trusted tech companies in the world. The company specializes in areas like cloud computing, artificial intelligence, consulting, cybersecurity, and business process services.
Wipro believes in innovation, inclusivity, and seamless service. As part of its mission to become an AI-first organization, it continues to hire young talent who can support its digital vision.
Conclusion
If youβre a fresher with strong communication skills and the desire to build a long-term career in customer support and IT services, Wiproβs Production Agent role for 2025 is the right opportunity for you. This off campus drive opens doors not just to a job but to a solid corporate career with learning, growth, and recognition.
Apply today through Wiproβs career portal and take your first steps into an exciting and promising future.
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